Processing Orders
When you customer places an order these are the e-mails that are automatically sent by your website:
- Order confirmation to the customer
- Payment confirmation to the customer
- Order notification to you, the website owner
The Customer's Own Order History
When your customer logs into your website they will be able to see their order history. They also see the status of their order, along with items ordered, date ordered, etc.
Viewing Orders
You can view orders by going to 'Customers>Orders':
Orders are listed in date order, with the most recent at the top of the list. To edit an order, simply click the 'Edit' link next to the order:
When you have processed and dispatched an order, you should change the status so that it no longer appears in your Administration Control Panel (default page when you log into the admin section). When you maintain the correct status your customer will benefit from this too, as they are able to see this when they log into your website.
Change the status as below, then click 'Edit Order' to save your changes:
Payment Status
Below is an outline of the various order status and what they mean:
Pending (New Order)
Order has been created and staff members are awaiting payment before any further action will be taken. This order may be automatically cancelled if payment has not been made by a specific time scale.
Processing (See order notes)
Payment may or may have not cleared or the order hasn't been dealt with yet.
Order Complete & Dispatched
Order has been paid for and dispatched. Goods should arrive shortly. Tracking information may be available.
Declined (See order notes)
Order has been declined. More information may be available in the order notes.
Failed Fraud Review
Payment for the order has failed external/internal fraud review.
Cancelled
Order has been cancelled. Reasons for order cancellation should show in your order notes. Please note that new orders which have not been paid for within a certain time scale may automatically be cancelled.
Order has been created and staff members are awaiting payment before any further action will be taken. This order may be automatically cancelled if payment has not been made by a specific time scale.
Processing (See order notes)
Payment may or may have not cleared or the order hasn't been dealt with yet.
Order Complete & Dispatched
Order has been paid for and dispatched. Goods should arrive shortly. Tracking information may be available.
Declined (See order notes)
Order has been declined. More information may be available in the order notes.
Failed Fraud Review
Payment for the order has failed external/internal fraud review.
Cancelled
Order has been cancelled. Reasons for order cancellation should show in your order notes. Please note that new orders which have not been paid for within a certain time scale may automatically be cancelled.
Invoice / Packing Slip
You can print an invoice / packing slip by clicking 'Pring Packing Slip' at the top of the order page. This invoice has your logo and address details etc.
Please note that Internet Explorer prints the page location and date etc by default. To remove these items so that you have a neater invoice, go to the page setup in Internet Explorer and remove the settings in the header and footer fields:
Quick Contact
Testimonials
“I wanted to tell you I am just thrilled with the website, and how it has been working with you. Your were patient with me when I needed to take a break from the website project, and your professionalism, and honest feedback throughout the process was much appreciated. The day you sent me this mail, I typed 'Doula Amsterdam' into Google and my site came up number 2. I’m impressed!”
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