We usually start discussing your website requirements by email, and by the time you decide to go ahead we already have most details we need to create your website. We will send a summary list of your requirements (and some additional questions), and will ask for your feedback and approval before we get started. Of course at this stage you will have the opportunity to add/remove or change items. We will always ask for regular feedback from you, so that the website is exactly as you want it.

Before Work Starts

For custom projects we ask for a signed contract and 50% deposit before we get started on your website. The remainder is payable only when you are 100% satisfied with your new website. For smaller projects, you can simply pay for the service you want here on our website (vist Our Shop) and in doing so you will also agree to our terms and conditions (so no need for a signed contract).

Will We Meet?

We keep our prices at very competitive levels and can do so by keeping our costs as low as possible. One of the areas we are able to make huge savings is by communicating via e-mail, telephone and MSN chat, rather than attending meetings and incurring the costs in time associated with doing this.

Will this approach work when doing such an important project like this ? Absolutely. In fact we're sure it has the following advantages over having a face-to-face meeting:

We can provide personal tuition for simple to advanced website administration techniques. This can be useful if there is a team of people responsible for the administration of your new website, ie to teach everyone at the same time. Please contact us with your requirements and we'll be happy to discuss these with you.

What support will I receive?

After your website is published, you will receive access to our extensive FAQs to help you learn how to use your new website. You will receive instructions on how to use your hosting. You'll also receive 30 days technical support by email, so if you need any help at all we're here for you. If you choose to extend the technical support you'll find our rates are very, very affordable: see our Technical Support Plans.

100% Guarantee

We provide a 100% guarantee on all of our websites. That means if there is anything that is not working as it should work, we will fix it immediately.